You rely on Citrix XenApp and XenDesktop to deliver secure virtual apps or full virtual desktops from any cloud—public (Azure, Google, AWS and now from Oracle Cloud Marketplace), on premises, or hybrid. You may be tackling key IT initiatives, such as application layering for workspace mobility, Windows 10 migration, Skype virtualization (3 out of 4 Citrix users have selected Skype for Business ) or centrally hosting 3D apps and data using HDX 3D Pro.
Ultimately, your success will be measured by user satisfaction with their experiences across devices (speed, relevance, look and feel, consistency …). For example Citrix XenDesktop, administrators can centrally manage their master images while providing users with a customized and personalized desktop experience, yet speed and performance is the # 1 user demand. How many times have you heard that Citrix applications or desktops are “slow”?
Figure 1: Multiple potential points of failure end-to-end
Troubleshooting Citrix problems and slowdowns is complex and time-consuming, because there are many potential points of failure end-to-end: the network, hardware, the virtualization layer, the cloud provider, the application and so on. Plus, lack of integration across monitoring consoles hinders troubleshooting and increases MTTR, which is too costly for your organization. Over 81% of firms say that 1 hour of downtime costs $300k on average (lost revenue and lost productivity), while hourly downtime tops $1M for 33% of large enterprises.
Wouldn’t it be nice to prevent problems before they occur and your call center is overflowing with complaints and escalations? You can identify and proactively resolve problems earlier by adding Citrix SLA monitoring from a user perspective to your IT monitoring strategy! Learn more about Tevron CitraTest APM.
CitraTest APM continually executes end-to-end transactions, simulating real end-users, taking response time measurements along the way. By automating the driving of any Citrix application or desktop just like a real user, visually examining the desktop and responding to changes and driving the keyboard and mouse, CitraTest APM can validate whether all critical aspects of your Citrix environment are available and working within limits, alerting you at the first sign of trouble. Screenshots are also taken on errors to help you analyze problem root cause. Any user transaction can be simulated and measured in absolute values, percentages or statistical deviations to help you identify problems early on, before your users are impacted. Plus, with custom reports (by application, by transaction step, by SLA violations, etc.,) and automatic email distribution you can easily share the information needed for better business decisions (Citrix capacity planning, cloud providers SLAs, datacenter consolidation, etc.)
Are you ready to boost quality and user satisfaction?
Start testing and monitoring your Citrix environment, without any code changes or performance impact. Absolutely no elements of CitraTest APM are installed on any application or database servers, so you get 100% non-intrusive monitoring that will not impact your production operations. All you need is access from Windows to any target application (Citrix, Salesforce, SAP, Epic, Cerner, Terminal-based, legacy applications, Java, .NET, etc.). See who else is relying on Tevron CitraTest APM to deliver optimal user experiences https://www.tevron.com/company.aspx
Good luck with your Citrix endeavors!